Customer reviews of Urban Autos

By James B on 23 November 2020 | Purchase not verified

Fantastic service from beginning to end, very professional team with great knowledge and customer service. The van is in top condition and exactly what we’ve been looking for. The Team at Urban Autos and the accompanying vehicle service department have been extremely helpful from the first equerry to driving the vehicle away and beyond. Ver customer focused and not just interested in taking you money and sending you on your way. Lee, Martin and the team made me and my family very comfortable during the viewing and purchasing process. I would whole heartedly recommend this 5 star dealer to anyone who is seeking to buy a vehicle and we would definitely look to them when buying a car or van in the future. Very impressed.

By Mike R on 14 January 2020 | Purchase not verified

I had an excellent experience purchasing a Mini Cooper S from Urban Autos from the the initial phone call to my final decision to purchase, I found Lee extremely helpful with no pressure whatsoever. It was the best experience you could wish for when buying a car.

Reply from Urban Autos on 16/01/20

Hi Mike Thank you for your custom Hope you are enjoying your lovely little Cooper S,a very special little car

By Nichola R on 20 December 2019 | Purchase not verified

Whilst purchasing a used car can be rather a daunting task, I have to say having dealt with Urban Autos Ive changed my mind! Friendly and very accommodating nothing was too much trouble - would definitely recommend to others and would certainly use again

Reply from Urban Autos on 05/01/20

Hi Nicola Thanks again hope your enjoying your TT

By Darren L on 18 September 2019 | Purchase not verified

First Class service!! No pressure sales pitch, good px deal. Bought the car after test drive , after picking it up it developed issues from the time of purchase, all of which have been rectified with a no quibble approach, and strong customer focus to ensure all was sorted, even taking the car to specialised garage to sort out and give the car a clean bill of health!!! Lee has been thoroughly transparent through the whole process dealing with the problems and kept me well informed!! Even let me use a car to go on holiday with!!!!! First time I've experienced an honest dealer, and a truly genuine bloke!!! would definitely recommend and will be buying my future cars from Urban Autos

Reply from Urban Autos on 19/09/19

Hi Darren Thank you for your kind review and more importantly thank you for your incredible patience and good humour whilst we got to the bottom of one of the most challenging problems we have faced in a very long time Now enjoy your lovely Range Rover All the best Lee

By Rob H on 30 July 2019 | Purchase not verified

I recently bought an Audi A3 from Urban Autos. They were so welcoming and customer focussed, that the buying experience was a pleasure. The daughter of the owner even brought us really nice coffee as we were sorting the paperwork. Thanks Guys.

Reply from Urban Autos on 19/09/19

Many thanks Rob And once again thank you for your pay and understanding whilst we diagnosed initial glitch Lee

By Brian B on 07 April 2019 | Purchase not verified

Excellent Service from the owner of urban autos, don't get many Dealers like this. Sold my car to Urban autos, as didn't want the hassle of selling it privately, boy racers, time wasters etc, gave me a real good price on my car(not part Exchanged), previously bought a car from him last year for my missus, excellent reliable car. Wish him all the success, for the future, and would highly recommend him. a real genuine bloke, and even sorted my DVLC slip out, as I left it in the handbook. Enough said ,above 5 star rating, as owner went above what I expected from a Car Dealer, will be back for sure.

By Steve D on 15 February 2019 | Purchase not verified

Great service from Lee at Urban Autos, which is more than I can say about Toby Carvery round the corner, chewy Turkey, hard bacon which nearly pulled out my filling and cold spuds with a bowl of what can only be described as brown water for gravy, anyway Urban Autos have been very good so far compared with other dealers I have been too, Lee was happy to look at a fault on my car that I bought there a while ago as a gesture of goodwill. Would definitely use in the future. Would highly recommend.

By Declan C on 24 December 2018 | Purchase not verified

Absolutely fantastic experience. Would use for all my 2nd hand cars. Just purchased a Renault scenic from Urban Autos. The car is brilliant and I've already done 400miles in it to the in-laws and back. I reckon it's the most comfortable car I've driven in 35 years!! This was a no pressure sale and I have to say what a refreshing change to meet someone like Lee. A totally honest and up front guy. I had a few initial concerns but was soon put at ease once clarified. This is a quality used car dealer and I wouldn't hesitate to recommend. He'll go out of his way to answer any questions you may have. Thanks again!! An Absolutely 1st class service!!!

By Abi R on 18 December 2018 | Purchase not verified

Great service - friendly, laid-back and honest sale - it was refreshing to not feel pushed into buying. The car was in great condition, with a 6 month warranty (which I couldn't find elsewhere). When I had a couple of minor issues it was sorted out immediately and they even fixed a puncture at the same time. I highly recommend Urban Autos: I'm very happy with the car and have been impressed by the professional and friendly service.

By Phil H on 13 November 2018 | Purchase not verified

Great experiance. Quality cars and helped out even after the sale of the car the guys couldn’t do more all the best. Phil